Penny Ronning's blog

Kudos to Starbucks.

For three hours today, all 7, 100 Starbucks stores will be closed for barista training.

Granted, I do not like the taste of Starbucks coffee, but in a time when customer service seems to be at an all time low, I'm pleased to see a company take action to improve their customer experience. Plus, I believe this type of corporate action builds employee spirit. When employers understand that an employee who cares is one of the businesses greatest assets, customer service always improves.

Now, if Howard Schultz will, once again, have a Starbucks store on Main Street in Park City, Utah and, once again, become a significant sponsor of the Sundance Film Festival, I will really be pleased! No two ways about it...coffee and independent film go hand in hand.

Two days ago I received a FWD to my inbox that I'd received once before, but deleted it after reading only the first two lines. This time I read it in full.

YIKES!

A feeling of disgust that I'd deleted the FWD the first time washed over me. Why didn't I read it and respond to the sender then? If I were at a party and heard someone actually saying the words written in the FWD, I would constructively and in love respond to the storyteller. So, why did I not do that with an email?

Having been a Flight Attendant for United Airlines and having worked United flight 93 for more than two years, I felt even more disgusted in my heart that I did not respond sooner.

My hands continue to shake as I type this blog. The shaking first began when I logged into my Takepart.com account and read a blog by Giulia Rozzi. The blog was listed under the film category and that caught my attention. Saying that I was not prepared for what I read and listened to is an understatement. Please judge for yourself the actions by Fox journalist, John Gibson and his colleagues. Listen to the link provided within the following blog link:

http://blogs.takepart.c...

John Gibson's and his colleagues' actions at Fox regarding Heath Ledger in his life and most sadly in his death are beyond explanation and excuse.